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Why Outsource Clinical Services and RPM?


doctor outsourcing clinical services and RPM

RPM services can make a significant impact on the way healthcare providers scale their services, manage larger patient cohorts, and retain cost-effective, responsive monitoring for chronic conditions without straining their time, resources, and budgets.


Outsourcing clinical care is an ideal solution for many physicians, practices, and clinics, where they recognize the compelling advantages of RPM yet wish to delegate responsibility for service set-up and implementation to a specialist team that manages every aspect from end to end.


Wanda Health offers comprehensive turnkey RPM, allowing medical professionals to expand their offering and ensure accurate, on-time Medicare billing, with the assurance of professional patient communications, device management, and data reviews.


What Does Outsourced RPM Involve?


Our outsourced clinical care services are designed to provide the highest levels of efficiency, liaising with patients to verify they are happy and comfortable using their RPM devices, assisting with any technical queries, and integrating reporting within the practice’s existing systems. We assist healthcare practitioners with the following:


  • Data reviews, flagging unusual readings, or those that require medical intervention.

  • Patient check-ins and virtual calls to determine if any changes are required.

  • Device sourcing, deployment, and set-up, providing real-time help as needed.

  • Education and patient information, sharing insights, guidance, and support throughout.


Outsourcing clinical care means practitioners can manage larger patient numbers, improve capacity and revenue, and implement more efficient workflows. Physicians and clinicians remain an important part of the remote patient monitoring solution and are notified immediately if we identify any readings that give rise to concerns.


What Are the Benefits of Outsourcing RPM?


Part of the challenge for clinicians and healthcare providers is finding a way to deliver excellent quality care that guarantees patient satisfaction while needing to ensure the service remains profitable.


Other pressures include the need for a positive work environment where colleagues and medical specialists have the time necessary to deliver the best healthcare standards – often a difficult balance when managing ever-larger patient cohorts alongside a greater prevalence of chronic illness.


Outsourcing RPM solves all of these issues by matching healthcare interventions and communications with the needs of the patient, leveraging advanced technological devices to capture accurate readings with minimal time requirements for the practitioner, and providing in-depth insights to determine when a change to medication, lifestyle advice, or treatment plans is necessary. Clinicians can benefit from:


Improved Use of Resources and Time


Previous Medicare standards required healthcare providers to deliver direct supervision or interactions to be able to claim reimbursements. Since the criteria changed in 2020, physicians can now provide healthcare consultations and discussions virtually – an ideal option for millions of patients where the cost of travel is a barrier to seeking professional medical care.


Many patient dialogues are best managed virtually, from setting up the device to understanding why their readings may have changed. Outsourced RPM means we liaise directly with the patient to run through all of these general tasks and discussions without requiring any time contribution from the practitioner.


Healthcare practices find that outsourced RPM can generate additional revenue streams without commanding time away from current workloads or patient cases, where clinicians are only contacted when their expertise is required.


Reduced Costs of Staffing and Training


Medical organizations often find that one of the most significant difficulties with transitioning to a new system or implementing a new service is hiring additional staff or training existing workforces.


By outsourcing RPM, healthcare managers and directors can remove budgetary implications without training consultants, physicians, support staff, and administrative teams in additional platforms or software.


Healthcare providers choosing to self-manage the introduction of RPM need to account for the costs of:


  • Training nursing and support staff in device usage and virtual care platforms.

  • Adding additional tasks to workloads with the potential risk of burnout.

  • Hiring extra staff to cater to the increased workload.

  • Switching from current software or patient databases to ensure they are compatible with RPM.


Outsourcing RPM provides cost efficiencies, where experienced vendors work with healthcare providers to manage the service while delivering training as needed to help smooth the patient transition.


In-House vs. Outsourced RPM


A full-service outsourced RPM solution is beneficial for healthcare providers who want their RPM workflows to begin straight away, with minimal time or cost, and without impacting the capacity to deliver other healthcare services or accept new patients.


Once an RPM service has been established, outsourcing enables healthcare providers to scale or adapt their offering according to need, without further investment where RPM features become outdated.


As a sector-leading RPM provider with a ready-to-deploy turnkey solution, we recognize the need for efficiency and expediency. We can customize your implementation strategy as necessary, whether to include initial patient communications to manage questions or staff training to ensure take-up and engagement with new RPM services.


We provide access to an accomplished software team that maintains streamlined service levels, device connectivity, troubleshooting, and patient support. If a practice or organization needs advice or guidance post-implementation, they can access this knowledge base on demand.


Choosing an Outsourced RPM Provider


The benefits of RPM as a future-proof solution mean that an increasing number of vendors and providers are beginning to offer RPM, and the skill, quality, and knowledge of your selected provider are crucial to success.


RPM programs are not identical, so our advice would be to take the time needed to research and assess the service and select a provider that fulfills the long-term needs and priorities of your patients, practice, and workforce.


We suggest any healthcare organization collaborate with an outsourced RPM provider who offers:


  • Complimentary demonstrations of RPM devices, virtual care platforms, and outsourced RPM solutions.

  • Assistance with setting up the right systems for device readings to be collated, tracked, monitored, and flagged for action.

  • Advice around how to create policies to assist with device deployment and the assessment of the suitability of a patient for RPM.

  • Full device management, from software security updates to device integration and handling of the data that flows into the organization's EHR systems.


Related Reading: What is RPM?


For more information about outsourcing RPM through Wanda Health, our comprehensive service, or the best ways to choose an effective and successful RPM approach, please get in touch.

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